We do a lot of commercial work alongside our residential jobs and these can be in a wide range of property types. On this occasion we were asked to provide a quote to work on and repair the drains in a warehouse. There was an added level to this job because we were asked to quote with an existing quote and survey from another company in place. The client felt the initial survey was not completed to the right standard and the quote was too high. While we are certainly not in the business of counter quoting the client had serious concerns about the previous quote and was very open about it.
The initial report showed there was 150 meters of lining which comprised of 4 and 6 inch pipework. The drains needed cleaning and there were 6 sectional point repairs needed. Using this we put in our quote which was certainly not the cheapest but we pride ourselves on the quality of our work and the turn around. We were awarded the job based on our predicted times, our reputation and our approach to the job.
The job itself went very well however we did encounter one issue. The original report his mis-calculated the length of the drains so the liners were longer than estimated. This could have caused the cost to go up and the time needed but in consultation with the client we were able to adjust other areas and complete the job on time and on budget.
What the Client Said about The Drain Guys
How did you find the service and work overall?
I found Gavin to be very friendly and approachable. He talked me through every step of the process in a jargon free manner so I knew exactly what (and when) was going to be happening throughout the project. The work was carried out with the advised timelines and there were no issues at all during the job. The quote process from getting a quote, through to the completion of the works was very easy and efficient. I was very happy leaving everything in their hands to manage in the knowledge that I was receiving an efficient service.
How did we perform in terms of disruption to your business etc?
The team were tidy and caused no interference at all with the other projects be carried out on site.
Were there any specific issues or challenges around this job?
Whilst there were a few little variations during the work (as with any job), Gavin was able to problem solve these quickly and efficiently.
Would you be happy to recommend The Drain Guys for other Worthing or Sussex businesses?